Order Processing: All orders are carefully prepared and dispatched within 1–5 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
GUILD Certification (Available as Add-On): For customers seeking authentic proof of quality, GUILD Certification is available as a separate add-on. Simply add it to your cart alongside your jewelry at checkout: 👉
- Certification processing adds 5–7 business days to your order processing time
- Each certification applies to one item — purchase one per piece if certifying multiple items
- Your GUILD certificate will be included with your jewelry upon delivery
Shipping Origin: All orders are shipped from the United States by our trusted fulfillment partners.
Shipping Options & Estimated Delivery Times
Economy Shipping (Free):
- United States: 3–7 business days
- Canada & Europe: 4–8 business days
- Australia & New Zealand: 5–10 business days
- Rest of World: 10–15 business days
Express Shipping (+$50.00 USD):
- United States: 1–4 business days
- Canada & Europe: 3–6 business days
- Australia & New Zealand: 3–6 business days
- Rest of World: 5–8 business days
Both shipping options include a tracking number and are available at checkout. Delivery times are estimates and may vary due to carrier delays or peak seasons.
Shipment Tracking: Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to monitor your shipment's progress at any time.
Customs & Import Duties We ship on a Delivered Duty Paid (DDP) basis — meaning all customs duties, taxes, and import fees are covered by us. You will never be asked to pay additional charges upon delivery. What you see at checkout is the final price you pay.
Lost or Delayed Shipments If your order has not arrived within the estimated timeframe, please don't hesitate to reach out — we will investigate promptly.
Contact Us We're here to help! For any shipping-related inquiries, you can reach our customer care team through any of the following:
- 💬 Chat with us directly on our website for the fastest response
- 📧 Email us at support@finejewelbycelina.com