Refund policy
Returns & Exchanges
We want you to feel completely confident with your purchase from FINEJEWELByCelina. If you are not fully satisfied, we are happy to offer returns or exchanges within 14 days of delivery.
Eligibility for Returns & Exchanges
To qualify for a return or exchange, the following conditions must be met:
• Items must be returned within 14 days of delivery
• Items must be unused, unworn, and in their original condition
• Items must be returned with all original packaging, tags, and accessories
Due to the delicate and handcrafted nature of our jewelry, items that show signs of wear, damage, or alteration cannot be accepted for return or exchange.
Non-Returnable Items
The following items cannot be returned or exchanged:
-
Custom or personalized jewelry
- Items marked as final sale at the time of purchase
How to Start a Return or Exchange
To request a return or exchange, please contact our customer support team within 14 days of receiving your order.
Please include the following information:
• Your order number
• The item(s) you wish to return or exchange
• The reason for your return or exchange request
Once your request has been reviewed and approved, we will provide detailed return instructions.
Return Shipping
• Return shipping costs are the responsibility of the customer
• We recommend using a trackable shipping service to ensure safe delivery
Please note that FINEJEWELByCelina is not responsible for items lost or damaged during return transit.
Exchanges
If you would like to exchange an item, we will process the exchange once the returned item has been received and inspected.
Exchanges are subject to product availability.
If the requested item is unavailable, a refund will be issued instead.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
If approved, refunds will be processed to your original payment method within 5–7 business days.
Please note:
• Original shipping charges (if applicable) are non-refundable
• Processing times may vary depending on your payment provider or bank
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.
We will work quickly to resolve the issue and arrange a replacement or refund.
Contact Us
If you have any questions regarding returns or exchanges, please contact us at:
Email: support@finejewelbycelina.com
Website: www.finejewelbycelina.com
Our team will be happy to assist you.